Multi user doesn't work, support unhelpful I bought this safe specifically because I need multi-user access with different codes. I've been unable to add any additional users either from the safe itself or from the app and support has been unhelpful, just sending me the manual (which I already had and had followed) rather than helping with any troubleshooting. Also of note -- it appears that even if multi-user were working, every user will need to be associated with its own email address/account. There is no way to just add an additional code to grant temporary access without some hassle on the part of the temporary user.

Super customer service Super customer service. Walked me right through on my issue and resolved it quickly.

Great upgrade Recently renovated my home and my GunVault safe no longer fit with my new closet shelving. I decided to replace it with the Motorola Smart Safe XL. I'm very happy with this purchase. It's great with kids, as I have realtime notifications if it is opened or tampered. I also like the interior LED lighting. A few things to know: 1. This safe is more of way to deter theft than a way to prevent theft. If you need protection of high value items, I would go with something much heavier. 2. The fingerprint reader behaves inconsistently for me. I do not depend on it - may not work well in a stressful situation to open the safe. 3. You cannot remotely open the safe via the app until someone "wakes" it with a button. This is not intuitive at first. The app is very much an MVP release. Lots of opportunities to improve the usability. The app is oddly designed around owning a fleet of safes. How many people have more than 1 safe in their home? The home screen should default to the features you're likely to use - 1 click to open or check on the status. I also would have liked the option to purchase in a white color to match my closet. Not a big deal. I had to cut the power cord to run it through a drilled hole in my closet shelves. Would have been nice if the safe was designed to run on a 5V USB input like your phone (micro type B?). Would be easier to run the cables to power this.

I like the safe but... I like the safe, which I bought about a year ago. However, it recently ran out of batteries and I have misplaced the backup key. I tried contacting support to get a replacement key, but there is no answer on the support phone line (1-800-485-8904) and no response from email support (Support{at}SmartSafe.com). Does anyone have any suggestions? Update - I did see the response below last night, and I did also receive an email response this morning with an offer to send a replacement key for a fee. However, before any of that, I decided to brake into my own safe since I hadn't received any response to my prior communications. Unfortunately, there is some damage to the device, but I think I can still use it.

Fantastic customer service and support… Fantastic customer service and support from Mitch who really took care of me. I actually made a mistake in registering the safe owner as a regular user which caused me to not be able to have rights to manage the safe as owner but the issue got resolved in less than 30 mins. The Smartsafe XL model arrived in a day! Quite robust and very exceptional value for the money as it is much larger and more solidly built than the Bolt and worth every penny. Highly recommend this division of Motorola and the Smartsafe XL product especially. Thanks for a great customer experience !