Connectwise is a great lightweight… Connectwise is a great lightweight program for administrators to oversee and help users with pc problems. I have thoroughly enjoyed the program. It is lightweight, installs rather quickly from our share drive. I love being able to be anywhere to help logon and fix quick issues from my users pc's. There are different tiers of this software that Connectwise allows you to demo periodically. I enjoy using the perks of the added tiers when they become available but run 150 + pc's with just the basic software option.

Great Product with much to be Desired I love control but there are a large number of features that are needed and have been requested by many partners over the years but I have the feeling that no one is working on those requests. Some of them for over 5 years. I think that ConnectWise has their dev's tied up in new integrations with their other RMM products instead of implementing requested features or fixing bugs.

Screenconnect (connectwise) Great Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client service doesn't start. However, I can't say for sure if it's a connectwise thing or a WINDOWS thing... other non-windows services start up fine, but as I said it's few and far between.

One of our IT team's favorite tools One of our IT team's favorite tools! ConnectWise Control is fast, reliable, and easy to use. Being web based make it easy to access, rather than always having to have a thick client installed. Being able to run commands on devices in the background without having to remote to the PC is also a great timesaver. Extensions enhance the features and capabilities of the product. ConnectWise Control improves our customer service and makes our IT team happy.

Solid program that I use daily Solid program that I use daily. Works well from my work PC as well as remotely from my home PC in urgent situations. It saves me from having to run across an 85 acre campus for simple password issues, as well as remote software installations.