Fantastic Product, wish it was more accessible to home users I love ScreenConnect/ConnectWise Control. I have implemented it at 2 employers and have been using it for about 6 years both professionally and personally. I have used both the On-Prem installation as well as the cloud options. It works very well and would be a perfect 5/5 if they offered a tier for "Home/Pro" Users that was more accessible monetarily. I use the free version at home, but dislike the limitation of only 3 active agents at a time. I would love to see a 1 admin, unlimited agents, home use pricing tier.

Not sticking to the contract, support is nonexistent. This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever encountered. If you think to be their partner - think again, after 1 year they will go after your customers directly, offering lowered contracts for them then for partner - and after a year they increase price to normal for that customer. Choose something better then this for your clients! Worst experience ever.

One of our IT team's favorite tools One of our IT team's favorite tools! ConnectWise Control is fast, reliable, and easy to use. Being web based make it easy to access, rather than always having to have a thick client installed. Being able to run commands on devices in the background without having to remote to the PC is also a great timesaver. Extensions enhance the features and capabilities of the product. ConnectWise Control improves our customer service and makes our IT team happy.

ConnectWise Control has saved us time… ConnectWise Control has saved us time and money by allowing our staff to quickly take care of problems onsite and remotely. This has allowed us to transition our workforce into a remote workplace without any problems. It is great software and a must have for all IT departments.

Good remote software reasonable price. Good remote software reasonable price. Works well on phone and mobile. Reasonably priced and good performance unlike many competitors. Has a nice feature to tell you when a machine goes offline which is nice for servers and other infrastructure. Easy to use and send out invitations for support. Unattended client works well.