Good remote software reasonable price. Good remote software reasonable price. Works well on phone and mobile. Reasonably priced and good performance unlike many competitors. Has a nice feature to tell you when a machine goes offline which is nice for servers and other infrastructure. Easy to use and send out invitations for support. Unattended client works well.

Better and better. Exactly what I need I'm an IT consultant (that works closely with small businesses) in the Dallas/FT. Worth area (200+ machines). I appreciate all the development of the main product and all the extensions that allow for tailoring of one's experience. They have exactly all the pieces I need. As feedback: It would be of great benefit if some integration with Avast CloudCare were to be developed. E.g. get a report of software running on each machine, specifically which machines do or do not have Avast. Also, instead of having a 250 machine cut-off for the excellent price, a 300-350. THANKS FOR THE GREATNESS OF CONNECTWISE!

Fantastic Product, wish it was more accessible to home users I love ScreenConnect/ConnectWise Control. I have implemented it at 2 employers and have been using it for about 6 years both professionally and personally. I have used both the On-Prem installation as well as the cloud options. It works very well and would be a perfect 5/5 if they offered a tier for "Home/Pro" Users that was more accessible monetarily. I use the free version at home, but dislike the limitation of only 3 active agents at a time. I would love to see a 1 admin, unlimited agents, home use pricing tier.

Great Product with much to be Desired I love control but there are a large number of features that are needed and have been requested by many partners over the years but I have the feeling that no one is working on those requests. Some of them for over 5 years. I think that ConnectWise has their dev's tied up in new integrations with their other RMM products instead of implementing requested features or fixing bugs.

Screenconnect (connectwise) Great Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client service doesn't start. However, I can't say for sure if it's a connectwise thing or a WINDOWS thing... other non-windows services start up fine, but as I said it's few and far between.