Scambaiter
GBInvasive software that can not be un… Invasive software that can not be un installed. Instead, you need to stop the service from running. Often used by scammers to gain and retain control over victim computers without their knowledge.
UnknOwn Profian
PLNot sticking to the contract, support is nonexistent. This company, increase prices right after contract. They do not reply to support tickets. Months of problems without solutions. Closing tickets without solving or even answering. Worst support I ever encountered. If you think to be their partner - think again, after 1 year they will go after your customers directly, offering lowered contracts for them then for partner - and after a year they increase price to normal for that customer. Choose something better then this for your clients! Worst experience ever.
Sean Keown
GBGreat Product with much to be Desired I love control but there are a large number of features that are needed and have been requested by many partners over the years but I have the feeling that no one is working on those requests. Some of them for over 5 years. I think that ConnectWise has their dev's tied up in new integrations with their other RMM products instead of implementing requested features or fixing bugs.
Paul Webster
GBBest PSA and remote software in the industry Ever since I've upgraded to ConnectWise Automate, my business productivity has skyrocketed. Their stuff is the best, no joke. I had an instance of Control for a year, and just the abilities of that software are pretty amazing. Lots of extras bundled into just remote control software. Automate is next level, performs tons of PSA tasks and keeps everything in check. Love, Love, LOVE this companies software. 10/10 would recommend it to anyone trying to be a MSP
Phillip Holloway
GBScreenconnect (connectwise) Great Screenconnect (connectwise) is one of the best remote support tools I've used as an IT admin. Very EASY and intuitive, and for the most part consistent! Every once and again, the remote client service doesn't start. However, I can't say for sure if it's a connectwise thing or a WINDOWS thing... other non-windows services start up fine, but as I said it's few and far between.