Excellent customer service! After sending many emails with questions & answers back and forth with Stavros at DJDeals.com, he was able to answer all of my questions quickly and efficiently, get me a better deal on the item I needed AND direct me to other options when they couldn't provide what I needed. Top notch!

Pioneer DM-40 W I ordered a pair of Pioneer DJ speakers. When I opened the box there were a little pack of haribo and a "DJ Deals" pen. I think that was a nice gesture from them. I like these kind of attention to the customers. The parcel arrived in time. Only the courier company did a little mistake so I had to wait an extra day, not a big issue. (The given address wasn't transfered properly from djdeals to the courier even if I typed it correctly. They used the building's name to search the address instead of the postcode, so that led the driver to a completely different address.)

No accountability for their own… No accountability for their own mistakes! Their label generator has a bug in it that removed my street address. So UPS was unable to deliver it and sent it back. I told them what happened and they said I labeled it incorrectly?!?! I sent them screenshots of their own email confirmation showing that the correct address was there and they told me to order another one. Worst customer service I've ever experienced. They keep saying I chose the wrong shipping method, but again, they're not listening to the issue. Their system literally sent it without a street name and street number, so UPS couldnt deliver it and had to return to sender. What does that have to do with speed of shipping?

The tracking was good The tracking was good. I was able to go to FedEx website and use the tracking number. But, the driver didn't seek my signature. He just left it on the porch. (The pandemic might have caused FedEx to change their policy for deliveries. But, I added the signature requirement for $5.99). I feel that I added it for nothing.

I was a little scared after reading… I was a little scared after reading some of these reviews but I got my Faderfox mx12 just over a week after ordering it. They are legit. I don't think they store (have in stock) all the merchandise they sell. I think that may be why all the negative reviews... I gave them one less star because I don't think their communication is great. They are difficult to get in touch with. Anyway, I'm happy I got my order sooner than expected.