I bought a product on vapor.com I bought a product on vapor.com. I received the product promptly, but I need to return it (I realized after the purchase that I need a different model), and they will not respond to multiple requests for a return authorization number, which I need in order to mail the item back to them. I have emailed their customer service email address four or five times over the last six days and not gotten a response.

TERRIBLE customer service TERRIBLE customer service literally cannot get a response back from these people. Never buying anything from this site again.

Though I received my PAX 3 basic kit… Though I received my PAX 3 basic kit missing everything but the actual vape, I presume this error happened on the manufacturing end and vapor.com was not to blame. Gabby was incredibly helpful in rectifying the situation, analyzing various ways for me to most quickly receive the missing parts. By the end of our discussions she had created a fair as well as generous remedy to the situation. I appreciate this high level of customer service hugely. Well done, Gabby!

Old Head This is the 3rd one of these that we've purchased. One reason is the affordability and another is simplicity. From one of the old heads at 63 you don't need all the bells and whistles. Bells and whistles are just more complicating to some of the older folks. One problem and a big one to me is the replacing of the screens. Overall it has always been a hit with me. Thanks for the opportunity to speak.

LOVE this grinder Dude I was nervous to buy this grinder because of the price tag. I have never loved a grinder more than this one. It’s so sturdy, the rounded bottoms make it way easier to grab herb out of, the kid’s magnet is incredibly sturdy and the grinders inside are so effective. Everything gets ground to a nice fluffy texture