Google Sent Me to the Right Place My old TiVo hard drive seemed to be dying after seven years of good service so I did a little searching for a replacement. Upon finding WeaKnees.com I did a search for my antique Hughes TiVo unit and found a replacement drive, twice as big as the original drive, for just slightly over the price of a bare unformatted unit. The unit arrived very soon and I installed it in about 15 minutes including a nice cleaning of the unit, so believe how easy the process is as descibed in the instructions. The two necessary tools were even provided so I didn't even visit my toolbox. WeaKnees has a good product and great support; look no more to upgrade your TiVo drive.

Astounding, Fast Service. These guys are TiVo geniuses! I was really, really in a jam. It was Thursday night before a three-day weekend, and my TiVo crashed. It just up and died. I had no clue what to do. We had family coming to watch the NCAA playoffs on our new HDTV this weekend. I frantically searched Google looking for someone to repair my TiVo. Friday morning, I contacted weaknees by online chat. I'll skip to the end: About 20 minutes later, I had an order in for a hard drive, which they shipped to me overnight for Saturday delivery and I was up and running in 30 minutes flat. They offered me a flat-fee repair, and I would have gone for that if I had had the time. But I was in a PANIC! Do not hesitate to use them....they are top notch!!

Can I give 10 Stars?! I am SO impressed with this company and their customer service!! I am a diving coach and found weakness.com online while searching for a place to buy a TiVo Series 1 to use for diving practice. With the first TiVo they sent, I had a hard time getting past the initial set up...after emailing back and forth, they figured out that it may just be a hard drive problem, so they actually just sent me a new hard drive with instructions on how to install it. I was terrible about emailing them in a timely manner, but they always responded within an hour or two...even after-hours! When I was finally able to try to set-up the TiVo with the new hard drive, I was STILL having trouble getting it to work for diving practice. Once again, after numerous emails back and forth, (they always responded within minutes this time!) we were able to figure out what the issue was and they gave me clear instructions to fix it! I am most definitely NOT technologically savvy, and I know I had to be a huge pain, but they never made me feel like the idiot I felt I came across as. They were very helpful, timely, patient, and professional! I would definitely do business with Weaknees again!! Thank you Weaknees for all your help!

Unable to competently repair warrantied unit I have only made two negative reviews in my life so for me to make one says a great deal about my level of frustration. I read in an earlier review that this company is great when they are selling you something but that's where the good service/communication ends and I couldn't agree more. My DVR was sent in for a warranty repair because it completely stopped working (my $100 expense). Two weeks later it comes back and is doing the exact same thing I sent it to them to repair. To keep this review brief I will just say that their inability to communicate in a consistent and above board level was astonishing. Between their inability to competently repair my unit and a pure indifference towards my investment and time I would say that the concept of what they advertise is great. Their ability to follow through with that concept isn't.

Made it happen in a super-professional, super-resourceful way. Hi, it is will great surprise that I find myself writing this as I don't usually give reviews. I have to to say that when I called to place an order I thought I would be dealt with in the usual way. Not on this occasion. Geoff was amazing and took me through the process in the most patient and considerate way I have ever experienced. There was an issue with my non-US credit card and it was no problem, just a few extra steps to be taken, some on my end and some on his, and success. He was in no rush to move on to the next customer or that I was moving too slowly and he had things to do or anything like that. I can say only that it was a so unusually good experience that I find myself writing this review. I cannot recommend them enough, an example to everyone.