Make installers confirm cord location before drilling hole in your kitchen cabinet 4/25 UPDATE Since my post, Abt reached out to me to discuss my rating. Surprisingly, they're refunding the installation cost 100%. Wowie wow wow!!! I wasn't expecting that! Thank you Jeanie Boom and Abt. I always knew you are the leader in appliances with the best delivery platform. But I didn't know you really took customer service seriously. After our conversation, you rectified and exceeded my expectations. And the good news is that you're implementing best practices for the delivery crew/installers to discuss any drilling efforts before the work is complete. "YaY! *** I've order appliances from Abt several times and really love their delivery and installation service. But my recent microwave installation service gets 1 star because the installers drilled a hole in the center floor of one of my brand new cabinets. What does this mean? It means I can no longer lay items completely flat because the appliance cord is permanently in the way. This means I've lost precious cabinet real estate. On top of this, there already was an empty hole in/on the back of the cabinet wall that the installers could have repurposed and ran the cord through. But did they? NO! When I asked the installers questions about the possibility of nails showing through the cabinet floor, they assured me they wouldn't show, but they never mentioned they were going to drill a hole, especially a hole in the center of the cabinet floor. After they left, I kept trying to lay my items flat and wondered why they wouldn't fit in as before. (My cabinets are a bit higher from the stove and requires a step stool to fully see inside the cabinet floor.) Then I realized what they had done. I immediately called Abt customer service/resolution. The installers told customer service that they "just followed the appliance manual instructions", which said/read to drill a hole. Customer service said the installers should have told me they were going to drill another hole vs using the current one and where the hole would be located. She also said they should have at least considered putting the hole in the corner of the cabinet instead of in the center of it. They should have gotten my approval. But did they? NO! To "resolve" their screw up, customer service offered a $50 refund. I unwillingly accepted it but what a joke! Installation cost me $150. In addition to losing some precious storage space, I paid $150 for "expert installers". I'm still pissed! So, before an Abt appliance installer starts drilling in your cabinets, make them confirm the location for your approval first, or so they can suggest other options.

The two men who delivered and installed… The two men who delivered and installed our new stove were AMAZING! They were professional, and personable, took great care to ensure no damage to our floors, and were very meticulous about the installation. They cleaned up after themselves and even gave us a 15% credit after noticing a small ding (that I wouldn't have even noticed) in the unit. They definitely went above and beyond what I was expecting!

I ordered $845 worth of Thrustmaster… I ordered $845 worth of Thrustmaster products, order number ABT140346488 nearly 1.5 months ago. The items were financed and I have already been making payments on the items. Now on February 28th the order shows delivered by UPS to Glenview IL. I live in Lakeland Florida. This has been the worst experience I have ever had purchasing items online. I would not recommend anyone order products from Abt. They obviously do not care at all about their customers.

ABT is Not a Quality Company I would strongly recommend that people stay away from ABT. If you run into any performance or quality issues, they will try to force you into accepting their solution to the problem. There are too many excellent electronic retailers. Sad to say that ABT is far from excellent – or even good.

Great Delivery and Set up of new refrigerator John and Trinidad were courteous to me and respectful of my home. They were careful to wear boots over their shoes and not damage my home (walls) when moving the old refrigerator and the new one. They put the new refrigerator together including adding left hinge and cleaned up all packaging. They were responsive to my questions! Great experience!! Called before early delivery due to cancellation.