Ordered the ILVE 48" black with brass… Ordered the ILVE 48" black with brass range dual fuel back in November. The order finally arrived from Italy and set to be delivered/installed with white glove. Turns out there was a mistake made while ordering and cords were missing. Ara, from the customer service call line, resolved the issue within 20 minutes. Ara turned this stressful situation all around! Great customer service!

Outstanding service Outstanding service. Adam is very professional and knowledgable agent. He is always available within a minutes to help with orders and to assist with any order or delivery issues. Thank you Adam!

Appliance Connection Bankrupt with Zero Notification Just learned through Reddit thread that Appliances Connection is now out of business. Bought three appliances from this company since November 2023 -- all delivered. Then I ordered a high end range three times in January 2024. The first two orders -- on sale -- were cancelled and I was told the item had been discontinued in the color I wanted. Changed colors again and ordered another not on sale for nearly 10K on Jan 10. After not hearing from AC after multiple inquiries, today I called credit card company (Chase) and asked them to reverse charge -- they said a decision will be made in 7 biz days. Now ordering an appliance from another company who says they won't deliver for 12 weeks -- screwed on my kitchen renovation timeline. Appliances Connection could have at least notified me of bankruptcy so I would not be scrambling to replace this product or dealing with dead warranties for other products. :(

I purchased a mixer from company on… I purchased a mixer from company on February 29th; did not receive product before company went out of business. Their website no longer is operational and redirected to investor.polished.com. I have not received a refund for my purchase and there is no way to contact the company.

GREAT DEALS! PRICES ARE REASONABLE. SALES ARE GREAT AND JUDY F PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE WHEN I GAVE THE WRONG ADDRESS FOR MY DELIVERY. SHE SOLVED THE PROBLEM QUICKLY AND EFFICIENTLY.