I had the pleasure to speak with Nathan… I had the pleasure to speak with Nathan Bent to replace an order that was cancelled due to a shipment issue. Nathan is such a professional and kind soul. He is an asset to the company. I believe I am not the first customer he served well. If the company wants to reward an employee for a high standard quality service, Nathan Bent is the one the company definitely does not want to miss.

Speaking to a live person (Judy F) Speaking to a live person (Judy F), who gave me a prompt call back. Her knowledge, professionalism and friendly demeanor. Much appreciated, and all too rare these days.

Sasha Sasha, the associate we worked with, was INCREDIBLE! Her patience and expertise made her a joy to work with. She went above and beyond sifting through all of the manufactures, models and options to ensure that we were able to find the perfect set of appliances that met our needs and our budget. We would not hesitate to recommend her to family and friends. We know we will be back!

Ordered the ILVE 48" black with brass… Ordered the ILVE 48" black with brass range dual fuel back in November. The order finally arrived from Italy and set to be delivered/installed with white glove. Turns out there was a mistake made while ordering and cords were missing. Ara, from the customer service call line, resolved the issue within 20 minutes. Ara turned this stressful situation all around! Great customer service!

Customer service Selected and ordered a trim kit for my built in microwave and received it promptly. Great packaging and quality and it was exactly what I ordered. Sadly it didn’t quite fit my microwave so I needed to return it and reached out online about the return process. Received correspondence back from Jackie who was courteous and accommodating. Although I was disappointed the trim kit didn’t work for us I was pleasantly surprised at how easy the return process has been. Will use this company in the future. Thx Jackie!