Jeffrey Jenson
GBtiring to do a return and can get no… tiring to do a return and can get no response
JAMES JACQUES
GBGreat parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.
Deborah Bennett
GBSatisfied I received the part in a timely manner, unfortunately it was not the part we needed and the one I do was out of stock. Just hoping to get one before winter. A year without hot water is disheartening but I'm keeping the faith with direct brand.
Rusty
GBRight on service Service was fast and easy. The part was slightly ill fitting though it was an exact model match number match. Did some minor widening mod of the opening for part to fit through…easy for me but not so for folks without proper tools This is the manufacturer fault though.
Vaden Queen
GBEasy website to navigate Easy website to navigate. Fast service. Was not the first place I tried to order from.