Positive purchasing experience. The part we ordered came in a very reasonable time. It was exactly as picture and made installation seamless. The shipping fee was also very reasonable as was the price of the replacement part. Would definitely order from this company again.

the part fit ok would of liked a email… the part fit ok would of liked a email when it would be delivered not knowing seems like it took alittle bit to come but over all happy with the part

Did not keep shipping promise. I placed my order on November 24th around 12:30pm EST and paid for 2-day shipping. It says in the email that all orders placed before 2pm EST will ship same day. My order did not ship until November 27th and arrived November 29th. I emailed and asked if I could receive a refund on the shipping cost since I paid for 2-day shipping and ordered early enough for it to be shipped same day, but it was not, and I have not received any communication back.

tiring to do a return and can get no… tiring to do a return and can get no response

Great parts better customer service I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was much more robust than the original part I pulled out and my water heater fired right up. Shop with these guys with confidence.