Colin Peter Dickie
CAMy ice machine… My ice machine chocked up some plastic pieces and since I live in Mexico Amazon would not extend the warranty. They did give me the number to Newair. I spoke with Elizabeth about the issue and all was good till I mentioned Mexico then she had to speak to a supervisor as they do not ship here. She worked the problem and kept me informed along the way and found a resolution. I contacted a cousin would often goes across the boarder from Canada to the USA and she acquired a postal delivery box and that satisfied Newair so they sent a replacement the next day. I only had to pay the small shipping fee. AWESOME job guy
Returning Customer
GBWe are returning NewAir customers We are returning NewAir customers, primarily because we appreciate the products, the customer service (Hilary) was excellent, and the shopping process is very easy and the delivery was even better, quick, on time and as expected.
MSL
GBGreat customer engagement! The competence displayed, and the easiness of conversing with Laurelle made my purchase not just worth it from a value standpoint but also fun! I made a sound decision based on her ability to communicate effectively about the product. New air, you now have a new customer. Thank you.
April Daze
GBNewAir has wonderful customer service Charles was very helpful and knowledgeable at NewAir support, he was very professional and handled everything wonderfully and efficiently... Thank you Charles
Todd Mertz
GBFern was incredible at solving my issue… Fern was incredible at solving my issue with my new fridge. He was nice, responsive, and seemed to care about my situation. He was able to solve my issue in a timely manner. I appreciate his time and effort and I am grateful that companies still exist with impeccable customer support and service. Thank you, Fern!