I placed my order nearly a week ago and… I placed my order nearly a week ago and still nothing has even shipped out yet. They did, however, debit the money from my bank account on day 1. I tried to 'chat' with them thru the website yesterday and received a message saying they usually respond within a couple of hours.....I've heard nothing. Then I emailed them today to find out about shipping time....still crickets. I've always gotten their product straight from the Smart 4 Life office near me. This is the first time I'm attempting mail order. So far.....not impressed.

Disappointed. So disappointed.There is flavor but the cookie even after microwaving was crumbly and dry. Flavored cardboard. Seriously, I couldn't swallow them and I wanted to so much. Also I ordered a different flavor than was sent to me. I called customer service within the 3 day time limit to return my 3 week order ($129.00) and was told it would be $75 restocking fee plus shipping (heavy box) to return because of the expiration date. It took a week and a half to receive the cookies and I could not find an expiration date on the cookies. Bottom line is that that I question the positive reviews I relied on about these cookies. Buyer beware. I will not be returning the cookies as there will not be enough money saved to bother. I really wanted this to work but have lost $129.00 in the process.

Received my first shipment and not happy at all… Received my first shipment and it was melted and mushy. I opened up the peanut butter bar and it fell 100% apart. When contacting their customer service they recommend not opening until room temperature, or to possibly put in the fridge. There is nothing on, or included in the box given ANY instructions. Hard to believe they’re blaming me about their obvious failure to deliver to summer weather locations. Lost a customer. Built bars arrived perfectly fine!

I ordered the product on March 29th… I ordered the product on March 29th (Thursday) and did not receive it until Tues April 10th, well past the 7-10 day window even if you don't count weekends

The SFL product is awesome. The SFL product is awesome. My favorite is the Irresistible Chocolate Chip cookies that are individually wrapped. They are delicious and healthy. I keep mine in the fridge. You gotta try this cookie even if you’re not losing weight! You will not regret trying. I recommend highly!!