CHARLES
GBFast and accurate Fast and accurate, easy to understand results. The testing kit was easy to use and included a free shipping package for sending the samples to the lab.
Diannia Dunn, Dunn Kittens Cat
GBLove Cat Scan I really appreciate your easy to use formatting, direct and comprehensive test results! The price is affordable making it a necessary part of my doing business with your company. I own a CFA Registered Cattery and I test each and every one of my breeders!
Kathryn Marie
CAResults are incorrect!! I used this product a lot and I really liked that it was fast and comprehensive. At some point they started using an Edmonton based lab for samples based out of Canada. Since this time, the results are often wrong, they don’t correct them when asked. They loose samples, mix up samples, their results end up being incomplete often. I ordered 4 tests in Nov2024, I have had to re-submit swabs now 4 times, and some results are completely incorrect, some are incomplete, and one has been “misplaced” every time and they are now asking me for another swab, the 4th! I have been trying to be patient but it is very clear to me now that the Edmonton Lab is the issue. They can’t seem to get one thing correct. I will be going back to Optimal Selection as it is now mid-April and I still don’t have results on a test ordered in Nov2023, which I re-submitted 4 times! This Lab is well aware of their mistakes as I have emailed them about 8 times. I finally asked for a refund, and they wanted to give me a credit, but I don’t feel that they’re worth my time any longer. The last results were very obviously not even for the correct cat, all of it was 100% incorrect!
Jody
CANot that great anymore I have used this company for a few years now. The turnaround time is definitely increasing. The testing is more expensive and I find myself questioning whether or not I want to continue using their service or finding a new one. Customer service is lacking, they don’t value your business or loyalty.
Nathan & Kosmo Coon Decor
GBGreat customer service Great customer service. I had an issue with the birthdays of my cats getting entered wrong and it was corrected and I haven't had an issue since so thank you. As a breeder people say to use Wisdom Panel and even though they are good, I like the layout of CatScan better. I do know they offer one more test for the MDR1 gene, which is nice to know for peace of mind. So it would be nice if that could get added to Mycatscan results.