Hit or miss I love renting my books for school. My freshmen year bookrenter had the books I needed with no problems. I needed 5 books for the upcoming semester. I bought one because it pertains to my major and was planning on renting the other 4. All summer I've been checking for my books and 2of the 4 have been completely out of stock. The other 2 finally showed up but said there were fewer than 9 available so I went ahead and ordered them. They'll be due a little before the end of my semester but better than nothing. Unfortunately I'll have to rent my other 2 books from somewhere else.

Paid for overnight shipping I paid for overnight shipping when I placed an order on a Friday around 3:30 pm. It did not arrive until Tuesday afternoon. It does state that they do not deliver on Saturdays or Sundays when the fine print is read, but why offer it as a selection on a Friday? You would think it would have at least arrived by Monday. I should have just paid for regular shipping- a total waste of $20.

Over paid for shipping, which was not next day. I found the customer service to be impersonal. I paid $19.99 to receive next day shipping, however Bookrenter does not really offer next day shipping. I had to wait 1 or 2 processing days. I placed my order July 1st to receive July 2nd, received I received my books July 5th.

<3BookRenter Prompt service. Super convenient return system. Great selection. I can always breathe a lot easier when I see how much money I save by borrowing text books through BookRenter. Their service has always been supremely efficient and professional.

Overcharged and refuse to refund I purchased expedited 2-day shipping and it was sent regularly (received it an entire week later). When I contacted the customer service to request a refund they refused giving a million and one bogus excuses as to why the book came so late. When I told them their customer service was awful/wouldn't be back I was told "my opinion is respected". UNREAL. BEWARE!