Too buggy to be useful Great idea and almost good execution, however it has too many bugs to actually be useful. The main issue I had was with having figures actually appear where I wanted them, despite having clicked two separate settings to make sure my figures would appear exactly where I put them in the editor, they would still appear in different places in my output. Incredibly frustrating, especially when you can't fix it yourself, and have to wait hours to have a back-and-forth with customer service. You're much better off using Word and having more control over your work.

If I could give zero If I could give zero, it is zero. I cancelled 3 hours after subscription. Customer support replied after 36 hrs. When asked about refund, they would not respond. Would never recommend this.

Fake articles and authors They have articles that are supposedly written by well-known authors in specialist areas, but the article is fake as ... Example : Dr. Laetitia Ann Greeff --- specialist in child protection laws Article on typeset : just search for "Staying Online in Uncertain times" Original article appeared on merdian dot allenpress dot com

Don't buy, Its a scam, they wont refund. I was trying to get a template for one of my papers and I thought this is the one on google search. It was working fine with 10 attempts of the same paper for 1000 words as I was trying to use it and then it stopped and I purchased a membership for 3 months $36.00. Guess what My paper is still stuck on 98% wizard even after 10 days of service, its not uploading at all. I called customer service for a refund since it was in 14 days period, but he said it won't get a refund since I have used this service and my paper is still there even I was never able to get my complete paper out of it. don't buy at all.

Formatting and export is utter garbage Absolutely not worth spending money on. The article exported to docx was such a mess that I had to manually correct almost 50,000 words line by line, sometimes sentence by sentence. The references were not arranged properly. The formatting was awful. I sent the customer service many messages, emails etc, to no avail. They are singularly uninterested in doing anything apart from leech off of their customers. Don't spend your money on this garbage.