Worst support experience in recent memory Took 5 months to deliver my order - it was one of those 'print as needed' things so I knew it would be long. Apparently there was also an issue with the print once they. All that would be fine, but once they actually started to ship the replacements, they also tried to charge me for them. I sent out 20ish email to support, where different people answered in various confusing ways until it was finally resolved to be their mistake rather than mine. I definitely felt like none of the agents bothered to read the support history in the ticket at any point the 'help' I was getting was never what was needed, or they were making a point that had been established earlier. Will never order from here again knowing that in case of problems, you'll be SOL.

An excellent source of knowledge An excellent source of knowledge! There is an exceptional selection of current topic software titles for me to choose from. The authors/editing are very good in their ability to convey complex subjects! I cannot say enough good about apress.com!

Something not quite right I've purchased books from a lot of sites, and many times from APress, but there was a book that I had in my cart, and every time I tried to buy it it said I couldn't, no explanation, it was in my cart, but then bounced out at the point where I wanted to complete the purchase. I managed to buy another book, so it wasn't the site having issues (broadly).

Good books, mediocre customer service The books are fine, but customer service is very slow at answering questions or resolving issues. Courteous, but ponderous. Expect to wait a long time and even then not get a clean resolution. As an example, I've been waiting for them to process a refund for a couple weeks now, and their most recent message was an apology that they still can't get things working correctly on their end. May be simpler to buy their products on Amazon or other distributor instead.

Not recomended I can´t recommend this shop because they don´t comunicate in case you have sent item back to shop, neither return money. I should make some other steps to get money back.