Quality Products and Customer Service Very reliable company who stands behind their products. Customer service is top notch. I required a replacement bottle due to a slight defect. They were right on it and sent out the replacement the very next day. Absolutely recommend ionbottles and the people who stand behind their products.

Customer Service … I made my first purchase of a hydrogen water bottle based on what I learned thru research and reading of the benefits. I made additional purchases for family and friends! Then, I purchased the Pro Hydrogen Bottle mainly for the higher ppb! When I needed Customer Service on one of my purchases, they were quick to respond and they completely resolved the problem at hand without a moment of opposition! I can’t say enough about the Company, their Representatives, and the professionalism shown to me. Class Act!!!!

Franz has been one of the best representatives I've ever worked with! Franz has been absolutely amazing during this frustration. He was understanding, kind, compassionate and sympathetic. Not only that, he went above and beyond to see if we could get my ionbottle working without having to wait for a replacement. I cannot thank him enough for his time and thoughtfulness.

Slow and expensive shipping First let me say that living in Hawai'i is both a blessing and a curse (when it comes to shipping) at times. I was charged $25 in shipping (I should've bought through Amazon). It took awhile to ship IMO. Once it did ship per the email IonBottles sent me, apparently 5 days passed before Ion actually delivered my package to USPS. Almost one month goes by and even to Hawai'i that's far tooooo long let alone when I paid $25 for shipping. I reached out asking for an update and was told it's coming within the preset time promised. What was that promised time I asked? I sought a refund or in fairness, a refund of the cost over what it actually cost them to ship it to me in Hawai'i as I know without a doubt, this company did NOT pay $25 to ship this 1 travel bottle to me. I was told in response that they do not make a profit off shipping (which means they paid $25 themselves which I highly doubt and would love to see their USPS shipping statement). USPS tracking showed me only "arriving late" and it basically went MIA for several weeks. This happens, I know USPS is overworked and understaffed. Everyone is. However, here is my issue: when I pay $25 for shipping for one small bottle, I expect that cost (if it truly is only cost and no profit) that bottle should have arrived within 3-5 business days at the latest. I can get fresh crab from the East Coast within 36 hours! Well my friends, almost 1 month later the bottle finally arrives and talk about lame (weak sauce as we say here). The bottle was in a small cardboard box and then in a lame plastic bag that was not protected, even amazon protects glass better. It was packaged like an Etsy purchase from someone working from home (more power to them) but not from a larger company charging the consumer $25. Ion refused to refund the shipping and once we save how it was packaged for shipping my husband and I cracked up laughing that all of that allegedly cost Ion $25. I call BS and I can be a sucker of a customer paying higher shipping costs to Hawai'i but as an attorney, I'm not that dumb. 'A'ole Ion you got me but that will never happen again. For those of you lucky enough to live in the contiguous 48 state (mainland) enjoy and appreciate your lack of shipping woes. For me and anyone in Hawai'i (we are Big Island) that is consider shipping directly from Ion, don't do you... pilau shipping costs for what you get and I know Ion made a profit of my $25. Some shame IMO. Aloha! I told my husband you better enjoy that fancy water cause even though I intended to buy myself one too... not now and not from them.

Great customer service. I had a minor problem with a bottle and customer service replaced the bottle with a different model. They went to great lengths to ensure I got a perfect bottle and it was obvious that they cared about what they were selling, satisfied customers and the health benefits of this water. This is why we need small businesses in our world. Much appreciated.