Good customer service I ordered a knife from HT, but they sent the wrong one, because of a nearly identical product #. Honest mistake. Sent an email to customer service and they responded within the 24hr time frame. They sent me a return label and was very pleasant about the mistake. Two weeks later my knife arrived. Overall, it was not a bad experience.

Fast service, accurate order! Very accurate inventory count. Their niche is hard to find, rare, or discontinued items. Also prompt order fulfillment and shipping.

I dont like quality so much I dont like quality so much, but not bad

Good company They're a little slow for some orders, but they warn you about that ahead of time (It took a week to process my order before it was shipped). Other than that, though, they're a great company! I would definitely recommend them.

never again the product was said to in stock when it wasnt. when i finnaly was able to get ahold of these people they gave many excuses to why it wasnt in stock and the site said it was. i was even told they dont carry this specialty item (esee junglas) if that is the case it shouldnt say in stock on there site and they were consistantly wrong about were it was and wen it would ship. it finally shiped yesterday after two weeks of stressing and trying to get ahold of the company. the knife not being there and them in no rush to get me my product but imediatly withdrawing money from my account is one thing but not why i would strongly urge you to shop elsewhere. the reason is with all emails phone calls i was only able to get ahold of them twice in this time and they misinformed me at those times telling me my package would ship today wen it wasnt even close. on top of that not one of my emails was responded to even tho they say they willl respond within 24 hours. so extremely lazy and slow with the no customer service this is why i wont be shopping with these people anymore and i hear they have six different websites so be careful out there