Good selection of great knives I have placed 3 orders with Hand Tools in the last three weeks. 2 have arrived and the third is being processed. This company's only flaw (and it's minor) is that it's sometimes a little slow to ship the item out. (Just be patient, it will come) However, the great selection and competitive prices far outweigh that one issue and I will definitely use them again. Don Maulden, Buena Vista, GA

Very good service. They keep you posted on your shipping status and answer all your questions. Prices are cheaper than ebay and amazon. All the good quality brands. Would recommend.

Amateur hour I placed an order with this company some time in early December and received no order confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed the company to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Two or three days later I received an email stating that the shipping label had only just been created and the order was about to be shipped out – the rep had apparently simply lied about the order being shipped. I contacted them again and voiced my dissatisfaction with this, as they could have (and should have) canceled my order as it had not even shipped as the representative had falsely claimed. The same representative then (rudely and dismissively, I might add) gave me some vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) for them to ship out orders. On what planet is this an acceptable level of service? It's clear that this company is a drop-shipping operation – they do not keep much of their inventory on hand and thus order/ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer service rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns – it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a shady practice you typically see with fly-by-night ebay sellers, not professional businesses. TL;DR: Four strikes with this company: 1) It took almost two weeks for my initial order to even ship out (with no order confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) Rude and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually values your custom, there are plenty out there. No clue how this amateur hour company has so many positive reviews – their service is abysmal on every level, all the way down. Avoid.

Best price on a Ninja sword! I think this company is awesome, they were very polite, and the most important thing is that I got the Antique Silver Ninja sword for roughly $10.00 less than the other site I was about to buy it from. I cancelled my order with the other guys to buy it here. I shopped around a lot and this company had it at the best price.

Difficult website I found the website difficult to navigate. Search was flustrating .took too too too much time. So i did not make a purchase