Difficult website I found the website difficult to navigate. Search was flustrating .took too too too much time. So i did not make a purchase

Very good service. They keep you posted on your shipping status and answer all your questions. Prices are cheaper than ebay and amazon. All the good quality brands. Would recommend.

Where's the engraving?! I thought they had forgotten to engrave my axe, until I looked REALLY hard and found something under the rust. Yes, the axe had rust on it. I still have the rag with red on it from cleaning. I found what seems to be my name on it. I can barely make it out and still not clear with a magnifying lens. Nothing like what they have on video on their homepage. Communication was great until I noted the problem. I've sent 3 mails over the past 6 days about my situation but no answer. The picture I'm attaching shows what seems to be the engraving under magnification. I know its too late but I read the fine print on the home page. "Not responsible for engraving" What can I say... At least I got the axe? The engraving was so small that I could possibly pretend its not there? Wish I could at least get my engraving money back...

Best price on a Ninja sword! I think this company is awesome, they were very polite, and the most important thing is that I got the Antique Silver Ninja sword for roughly $10.00 less than the other site I was about to buy it from. I cancelled my order with the other guys to buy it here. I shopped around a lot and this company had it at the best price.

Poor Company-Poor Customer Service Miller • 5 minutes ago I DO NOT recommend Hand-Tools.com. I placed an order almost two weeks ago. I did not get an email confirmation or receipt until today, and I have not received my order. I had to send them two emails, one phone call and register a complaint with PayPal. Finally, I received an email receipt with a tracking number, but it has not been sent. If you call customer service, it immediately goes to voicemail.