Started an account to praise customer… Started an account to praise customer service. The Big Ear team rock. I Got a set for my motorcycle and a set of adaptors for my plane, it took a long time to build but they are built great and work amazing.

Pair of soft headphones dual driver I just Ordered a pair of soft earplugs for my motorcycle and they are game changing. Hands down the best money I've ever spent on something for my motorcycle other than my motorcycle. It took a little bit to get used to wearing them but when I settled in, it's been pure bliss.

Glenn is awesome Glenn is awesome! I contacted Glenn to make sure I was ordering the right type of earplugs for wearing under a snug full face helmet. He was very patient with explaining all the differences between the earplugs. I'm glad he spent the time to answer all my questions. The earplugs feel very comfortable and I should be able to wear them all day without any issues.

One of my worst experiences One of my worst experiences working with a company ever. They don't have the components to make their product due to back order, but don't tell you that up front. So orders are months behind. When mine did finally arrive, the left ear mold was completely wrong - had to redo the mold and entire units all together. They also came with some options wrong (i.e. wire coming out bottom of ear instead of top. Also, frankly, they are not that comfortable either.) Then they took another 5 - 6 weeks to even fix that. Shipped to the wrong address, which meant I had to drive these all the way up to my rep for verification. The list goes on. Long story short, they do not stand behind their products, communication is awful and there is zero guarantee customer satisfaction. Once you hand your money over, it's gone, whether you are satisfied or not. I would avoid this company.

Owner is AWOL… Company does not stand behind the product. Could not get a rep to even call me until I repeatedly dogged them. Then they said something like, well our owner isn't even here anymore. He moved to another country. What is that? The Mr. Glenn Hood that this company says is the founder, is not even at the company anymore? Buyer beware.