Good customer service After much research I found the oddball colored yellow toilet seat for our old house we recently moved into. I called first to verify it was actually in stock and I ordered it. After a week with no shipping info I got an email that it was on back order. I was really disappointed and replied back letting them know and asked for a refund. To my surprise I got a call from the guy I originally talked to that said it was stock and there was a mix up about it but they did have it in stock. So we agreed to keep my order and send it out. Thank you Fred! That is true customer service and what lacks nowadays in so many businesses. So thank you and I'm a happy customer because of it.

Your website is VERY easy to navigate! Your website is VERY easy to navigate!! It seems I'm always searching for unusual, less-common items that can go by several different names. I find what I was looking for EVERY TIME!!!

Poor communication While I received the product I ordered, it was several weeks before it actually shipped. Because it took so long to receive, I ended up getting the pump I needed at another company. I have been trying to speak to a representative and have left emails and tried calling the number listed, however it doesn’t actually let you leave a message or speak with anyone. I’ve only gotten the same recorded answering message telling you to select a number (1 for a rep, 2 for prospective buyers, and 3 for leaving a message), and no matter what number you dial, you end up back at the recorded message.

Failed to process order and credit Ordered a part online and was charged to my credit card. I was emailed the part was out of stock. It didn't state online it was out of stock, it took me through the online ordering and payment. I told them to cancel the order. After informing them my card was charged I was told it can take up to 3 days to refund my money. Why was I charged for an order that was not filled and worse a product that is out of stock? Why didn't it state online it was out of stock so I didn't waste my time and worse my money?

Some packing protection would have been… Some packing protection would have been nice. The copper flange I ordered was simply placed in a shipping bag with no plastic wrap, paper, etc. When I received the flange, on time, it was slightly bent in a few places. Nothing I cannot correct on my own.