Disappointed with Order Cancellation I was disappointed when my initial order for the six BinaxNOW home Covid testing kits was cancelled. As for the replacements, I have not used them yet, so I cannot comment on their ease of use or accuracy of results.

This family company allowed me to spend… This family company allowed me to spend the holidays with my family this year by providing me with my rapid test kits while nobody else could. I’m beyond grateful for what they have done.

Jumped to conclusions too fast Like many I ordered binax tests and was quite disturbed when the order was abruptly canceled days later. I expressed my displeasure on here but have since discovered that this wasn’t an intent to mislead rather an honest hit to Mersi’s supply chain due to the federal government. I have since received replacements for my order and while not what I originally ordered it is a solid replacement. I am big enough to admit that I judged this family company too harshly and too quickly. They have remedied the situation and I can only imagine how hard they must have been working to get this done.

SATISFIED customer Mersi has been very helpful with my order process and getting the whole test kit situation figured out. When I originally placed my order I found out that it could not be fulfilled because the government had trumped their order with their vendor and ultimately took their stock. But, they were very responsive and were able to provide me with the information on how to get replacement kits. I can tell they are all working hard to make things right and I appreciate more than I can put into words.

Website is user-friendly and Customer… Website is user-friendly and Customer Service is responsive. In all the time I've ordered, I have never had a problem. Deliveries are made in a timely manner also.