William perez
BRDear Trustpilot community, Dear Trustpilot community, I'm happy to share my experience with Aquatica's technician, Jared, He really went above and beyond to solve our issue with our spa in timely manner. I can tell he is fully committed to his clients and I really appreciate it. For the each time I needed help anything or just asking him a simple question he is always available. Thank you very much, Jared, and the entire team at Aquatica, for providing me with such exceptional customer care.
MFJ
GBPurchased an ofuro tub 1 year ago at a… Purchased an ofuro tub 1 year ago at a hefty price of 13K, i need service now to fix some scratches. My gc and myself have emailed, called, left messages trying to get in touch with someone there, phone is only messages and nobody calls back. NON existent customer srevice, but yes, very fast to charge your card! Don't buy from them!
Tim Winstead
GBWanting a response for order # S9915 Wanting a response for order # S9915 Been trying to get ahold of someone. Is this a scam ? June 5th I received an email saying 14 weeks estimated time of delivery. We are going on 17 weeks. Most troubling is the lack of communication.
John Penny
GBBeautiful, well-made products I got an incredibly beautiful soaking tub (Ofuro Mini Tranquility) and vessel sink. They both arrived in good condition with helpful delivery people. The Aquatica sales people were always helpful and ready to answer any questions through the process. I did have some issues with getting the drains, in there were huge delays followed by the wrong parts being shipped multiple times. The logistics people were helpful but sometimes took over a week to respond, requiring multiple emails and calls. All in all, it finally worked out after some frustration, and my bathroom is like a showplace. Very happy that I went with Aquatica.
Kathleen
GBUse EuroClicker 2 drain for the Tub Hello everyone, I am giving 5 STARTS to the sales person Goran and customer service Alicia. They are both super starts. Without them, the tub we purchased wouldn't have been worked. I want Aquatica owner see this. Please don't phase out EuroClicker 2 Tub Drain because EuroClicker 3 is not working. It leaks. The Tub is heavy, it is difficult to taking the drain in and out when it doesn't work. With Goran and Alicia's help, we were able to switch from EuroClicker 3 to EuroClicker 2 to make the Tub working. Thank you Goran and Alicia.