Delays and empty promises...No Product delivered I purchased a product and was promised numerous times that it was in production and would be shipping soon. This went on for over 6 months and finally I gave up and asked for a refund. They said my check was in the mail but who writes checks these days. The check of course never arrived. I was asked to pay thru Zelle with a small discount which was a mistake. Make sure you if you do business with Ciamillo you have some type of purchase protection. I understand the company's products are custom made but don't treat people like jerks. Be transparent about the build process. That being said - having bought a set of rim brakes made by Ciamillo from another online vendor, I can attest that the company's products are nicely crafted. You just have to keep your fingers crossed that they actually build your product and deliver. Overall my experience was a major annoyance and I will no longer be buying anything from them again. Update: My check is in the mail??? It's been over 3 months and still nothing received. I'm done here.

Ted Ciamillo is a FRAUD Ted Ciamillo is a FRAUD! He reached out to us and offered discounts for 10 units of Custom Ciamillo B1 for Brompton brake for $510 each instead of the original price of $850 each. We wired a total of US$5,100 in Nov 2022 and contacted him numerous times. We got the same response, order will be out this week. We got NOTHING! BE AWARE! DO NOT DEAL ANY BUSINESS WITH THIS GUY!

Extreme caution Extreme caution These brakes are said to be very light, but also said to provide very little stopping power. I'd give my first hand impression but they were never delivered despite payment in full. Not surprising considering that bike forums across the globe are littered with documented experiences of customers who pay Ted in full, receive nothing, and never receive a refund. Many promises will be made, tracking numbers given, etc. but they are lies. On the odd occasion a refund is given, it is only done after a negative review is posted or legal threats made. The refund is then conditional on the negative review being deleted. It's a multinational scam that Ted has been running for years. Avoid like the plague. If you must have these brakes they can be purchased on AliExpress for a fraction of the price and you will actually receive them. Still, don't expect them to stop your bike.

Great service and Super light brakes Super light brakes and more powerful than you would expect. Have done 1000s of KMs on mine over 10 years, and when I needed some tech advice and spare parts recently, the response was very quick and they sorted the issue and posted out the required bits.

Never received my item, still haven't received a full refund. I purchased a product from Ted Ciamillo directly, and was promised a 3 week lead time on it. That date came and went and I repeatedly got new ETAs for my order. Finally I asked for a refund since it became apparent my item was never actually going to get built. I was then told he would mail a check for my refund, which I never got. I was then told he never mailed the check but would refund me via Zelle, which once again he has promised several dates that have come and gone. I cannot stress this enough, do not buy anything from this company unless you can use a credit card and have purchase protection. You may never get your product or your money back. Update to say that I received a partial refund, however Ted has once again missed his promises date for the rest of the refund.