Fine, but... I liked that I could do this testing at home, sleeping in my own bed. A little more turnover time would have been welcome. It was a holiday weekend when I was trying to return the device, I had company, and the post office was closed Sunday and Monday, Columbus Day. The "you're late and you might incur a late fee"messages I received before the device arrived back to your facility made me feel uncomfortable, because I was doing the best I could, considering the timing. Reminders are fine, but the messages seemed almost threatening.

Appreciated the detailed instructions Appreciated the detailed instructions. Also liked to be able to call someone for assistance. Mailing the needed items & brief instructions.

The home sleep test was easy The home sleep test was an easy experience. The equipment came essentially re-assembled. The instructions for using the equipment, combined with the Dr's comments, was easy to understand & follow. The follow-up with the dr was very thorough. I learned more from him regarding apnea & machine calibration than I ever had in my 20 years of using cpap machines.

Respectful and clear education! I was skeptical about getting accurate results from the sleep study due to a study I had done several years ago. The sleep physician that followed me in this study was very well versed on up to date research, and the effects of sleep disorders upon the body systems... I was educated as to the importance of diagnosing sleep apnea, correct breathing (nasal) and left with hopeful resolution to my sleep disturbances!

Another Disappointing Experience Don't be so cheap and print some CORRECT instructions vs. assuming everyone is tech savvy to use QR codes. There is squat in the instructions (I HAD to print) about the red lights and their exact/full protocol. Train your reps better so they provide accurate info. And, if I'm having a telemed appt. with a PA vs. a Dr., it would be nice to know ahead of time. If you need paperwork completed, 1 email is sufficient vs. multiple confusing emails. Questions on the medical forms could be more concise/worded better (it's not always a black or white, "yes" or "no" response). Lastly, send some medical tape vs. Post It Note (size arrows flags) junk that will actually stick to your skin and some clips that aren't so stretched out that will actually stay in place. Disappointing experience with YOUR company, and it's not my first trip to this medical rodeo. In response to your response. I never stated "difficult." There is just A LOT of room for training and improvement! UPDATE: 11/27/23: I have called NOW 3X and left voicemails to get a receipt from my Monday, 11/27 Telemed Appt. and have yet to be contacted by anyone to supply this itemized receipt! UPDATE 2/8/24: Case & point. It took months to get another of their lame responses on 2/7/24 from my additional 11/27/23 comments.