New 60V Zero Turn I just bought a 60V Zero turn. I assembled it myself no big deal. The bars are so close to me and my chest, and the seat is adjusted all the way back that doing anything involving reverse is almost non-existent. I tried to call Customer service and have not heard back after an hour on hold. Did the return call thing and still nothing. Tried to use the Chat Bot and it does not work. I tried to register my product and that does not work either. I am returning the product to Tractor Supply tomorrow and getting a Cub Cadet. Done with Greenworks. I hope this helps anyone else who is thinking about them.

I have a Greenworks 60V riding mower… I have a Greenworks 60V riding mower which failed to cut after two years. I waited several hours for the call back from customer service, which took several hours to happen. I answered all the questions of the operator and learned that there are no service centers in our state. Next I was promised an email which would require me to submit some photos and answer some questions. I received one email which had NO instructions or questions. Just a generic message to use the Web site. The Web site AI chat does not recognize the model or description of the mower and I can proceed no further without that information. I even copied the model from the site and it is NOT recognized by the bot technician "Vivian". Called back again today at 10:30 AM EST and on hold for over 30 minutes. This is an impossible situation!

New trimmer with dead battery Had ordered a trimmer. It was received with a dead battery. When I reached out to customer service, they shipped another charger without new battery. that took them 1 week to ship. I had to contact them again for the same issue, now they have put ordered for replacement battery. Not sure when it will be received. I cannot use new trimmer & blower even after spending money for a new product!

I bought a Greenworks G-Max strimmer I bought a Greenworks G-Max strimmer, it failed after a little light use the motor bearing destroyed itself. Greenworks UK do not answer their phone lines and BT charge for the time you are ringing them. Would not touch them in future.

Shipped wrong item, defective products, weak and indifferent customer service I ordered a 40V charger to replace the defective one Greenworks included with the lawn mower my customer purchased from my hardware store because speedy replacement was essential for my customer. They shipped a 24V charger which took a week to arrive because it took days to get it out the door for delivery. A half hour wasted on their chat bot referred me to live agents, available only during the week. Greenworks customer service is extremely weak and I can look forward to TRYING to reach them during bankers hours this week. No more Greenworks products will be offered from our store.