Shame as it seems that the US customer service… It seems that the US customer service is terrible, however I can say that the customer service here in the UK has been at least so for very good!👍 I invested in the 40v garden range for my wife and her gardening business, the tools get used regularly and have 2x2amp and 2x4amp batteries which seem to be lasting well. There are certain design aspects I would change on the large strimmer as it gives the user a bad back after a while but generally the range is good, especially the hedge cutters. Very good and no more cutting cables for me! I hope the quality maintains as I’m thinking of replacing my power tool range with their 24v products! One thing to bear in mind, is that the batteries won’t last forever, even my Bosch and makita tools are waining due to diminishing battery life. They don’t last forever!

New trimmer with dead battery Had ordered a trimmer. It was received with a dead battery. When I reached out to customer service, they shipped another charger without new battery. that took them 1 week to ship. I had to contact them again for the same issue, now they have put ordered for replacement battery. Not sure when it will be received. I cannot use new trimmer & blower even after spending money for a new product!

I purchased a pro 2300 electric power… I purchased a pro 2300 electric power washer and I was missing a screw. It took customer service less than two days to send me a new part. They were very professional and considerate. The power washer so far has been very good. It does what it says it will do, but customer service went above and beyond what they needed to do for me. I would recommend the power washer, but I would highly praise their customer service.

Customer service I bought a pressure washer in 2023 and I was very please with it and it did the job with no problem.Unfortunately a part broke down this year and the pressure washer couldn’t be use anymore so i went on Greenworks site and I start chatting with customer service department explaining the problem. The communication was straightforward and few information was needed by Greenworks to open my case. Very rapidly solution was found on my problem and I would say that customer service at Greenworks (Trevor)took very well care of me. Highly professional

Ongoing Edger Issues The handle for the edger won't come apart in order for me to reattach to the edger. Dealing with customer service to get a $10 replacement part took talking in circles for over an hour. The replacement part came within a few days which was great... however the original issue persists. The screws now won't fully tighten in place leaving the handle loose and the unit not functional. I would return this product if possible.