The light is great but $250 for shipping?!?!? The light is great but, charging $250 for shipping is absolutely criminal. I accidentally completed the order without looking at the shipping and then saw it. I immediately emailed the company to cancel the order and got no response. Two days later the light showed up.

Great product & service but not so great illumination. Delivery was on-time and very well packaged. The product is beautiful and easy to install. The means to adjust the supporting cable height is ingenious. My only regret is that the level of illumination is less than desired. The dimmers we purchased separately were not even needed.

Never Got a Shipping Notice EDIT: I found the shipping notice in my Spam folder. It turns out not knowing my products were shipped was Yahoo's fault, not Vonn's. The online experience was fine, and my products arrive when I expected them to. My only complaint was that I never received any notification that they shipped (like it said I would when I placed my order). I didn't know when they would arrive or by what carrier. We were going to be gone for a few days and I had to impose on neighbors to keep an eye out for our package to be delivered.

Light not as in pictures I like the lamp! But the light is not right... very white, sort of what they have in doctors' offices. I didn't notice the tone of light until I actually installed it, and when I called VONN they said I could not return it because it was not in "re-sellable condition", meaning they take better care of their sales than keeping their customers happy.

Gorgeous lighting from a reliable company Purchased a linear LED fixture for my dining room two years ago. Definitely a statement piece. Unfortunately one of the LED strips is fading. I phoned Vonn Lighting’s Customer Service and received an EXCELLENT response. I explained the issue to Andrew, and he was quite gracious. He asked that I email proof of purchase, describe the problem and send some photographs. I did, and in no time at all they shipped a replacement fixture. It’s so refreshing when a company stands behind its products. I will purchase my next lighting fixture from Vonn; their fixtures are beautiful and I know I can count on them.