Called Called, was on hold a brief time but provided options to leave number for a call back. the CSR was professional, knowledgable and provided quick and accurate service/information. Easy to purchase took 5 minutes.

Broke Readers My readers broke after one year of use. I contacted customer support and let them know what happened. They replied quickly and will be sending out a replacement pair. I am surprised how fast this company sprung into action. They are a company that knows the value of their clients. Miguel was on top of the situation immediately and handled my case with extreme professionalism. These guys are alright.

Rhea understsood my bad and worked hard… Rhea understsood my bad and worked hard to make it right. She was extraordinary professional and patient with me. At age 77 I find myself making errors like not selecting the right product for my needs. Rhea worked hard to make my mistake correct. Kuddos!

Thin Optics - Great Product Support and Customer Service! The Thin Optics Readers I purchased came with a credit card size sturdy case, which I keep in a leather pouch with my mobile phone, so I am never without them. They are just so convenient and useful, where many people comment on them and I’ve subsequently bought a few pairs as gifts for friends and family over the years. They also came with a ‘lifetime guarantee’ too (if purchased with the case), where unfortunately after a couple of years mine snapped, so I contacted the Thin Optics Customer Service Team via e-mail in the USA and explained what had occurred. One of the team - Rhea, promptly responded and very quickly has posted a replacement pair out. I must say that I did wonder how good the guarantee would be, but this proved that they are an excellent company and support the product that they manufacture and promote - which I further endorse as a user, and can further add that they also provide first class customer service too!

Rea was very helpful and courteous. Rea was very helpful and courteous. Resolved my issue very promptly without any questions. Thank you Rea.