Rafael
GBBroke Readers My readers broke after one year of use. I contacted customer support and let them know what happened. They replied quickly and will be sending out a replacement pair. I am surprised how fast this company sprung into action. They are a company that knows the value of their clients. Miguel was on top of the situation immediately and handled my case with extreme professionalism. These guys are alright.
Mario Robillard
CAGreat customer service 👍 Everytime I reached ThinOptics with issues, they provided prompt response and came out with replacements. Love to see a business that stands behind there products these days. Use my reading glasses every day and love the product. Easy to carry behind mt cellphone 😃
Ingrid Gonzalez
GBThe glasses broke within 2 weeks of the… The glasses broke within 2 weeks of the first purchase. The leg literally fell off without me damaging the glasses or dropping them. Then it took several emails to your company to receive a replacement because the first replacement never got to me. I finally received the glasses and now there is no case. It’s just too many hurdles to go through to receive the exact replacement of what I purchased.
Mary
GBRhea understsood my bad and worked hard… Rhea understsood my bad and worked hard to make it right. She was extraordinary professional and patient with me. At age 77 I find myself making errors like not selecting the right product for my needs. Rhea worked hard to make my mistake correct. Kuddos!
Paul Brunet
GBGreat support for a great product range I love the products and have been buying ThinOptics for many years. I have also been very impressed by the reaction whenever there has been any small issue with the product or ordering process.