Great service even during a global pandemic… During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.

Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!

Firepit Glass - Great Job I ordered a few samples and then ordered my firepit glass. Both the sample and the full order were exactly as ordered and quickly processed. I also appreciated the email updates.

Responsive and quick service Responsive and quick service. Very professional.

Nothing but trouble no enjoyment. Bought new would not light after two years trying to get parts got it to light. Then it will only run or stay lit for about 2 minutes then the flame goes out. This is truly a piece of crap! Do not buy from Direct fire pits.