Ordered 4 filters on 1/26/23 and… Ordered 4 filters on 1/26/23 and requested a tracking number, No tracking number was sent but one showed up on their site on 2/4/23. Fedex tracking showed "In transit" but without a "Ship date" through 2/14/23. Fedex cancels after 7 days in this status. I wrote support at purerdrop.com. They said they would re-ship by a faster method, using usps. The package arrived as ordered on 2/16/2023. The post office also left a card saying another package from the same shipper was at their station but required $24 postage due. Bottom line: I got what I ordered but had to stay on top of it. No phone support but email was responsive.

I was nervous after reading reviews… I was nervous after reading reviews here. My credit card was immediately charged, but I did not get a confirmation email or receipt. I wrote to customer service, and after not hearing back for a few days, I decided that I was going to dispute the charge the following Monday. The filters showed up over the weekend as advertised. Customer service emailed me back in imperfect English, but was very informative with tracking info etc, and thanked me for the business. Minor negatives: - Customer service doesn't automatically contact you and is somewhat slow to respond Positives + Initially, these seem to work like the factory filters. Will monitor. + Good, straightforward customer service + Excellent price compared to factory filters As long as the filters continue to work as advertised, I'll buy from purerdrop again.

Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

Puerdrop.com is a scam...not sure there… Puerdrop.com is a scam...not sure there the 4 star reviews are from I ordered water filters from purerdrop.com, they charged my card immed..then got a scammy unprofesssional email in broken english email with a bunch of other emails cc'd that product was discontinued and they will send out a replacement. I just disputed charge and will have to just stick to amazon