Good product arriving on time I agree their website could need some polishing and the English sounds a little odd as well. Yet, the water filters arrived on time and seem to perfectly replace the original (and way more expensive) filters or those replacement filters featured by the fridge manufacturers. So thumbs up from my end. Note that the PurerDrop filters are produced in China though.

Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

Puerdrop.com is a scam...not sure there… Puerdrop.com is a scam...not sure there the 4 star reviews are from I ordered water filters from purerdrop.com, they charged my card immed..then got a scammy unprofesssional email in broken english email with a bunch of other emails cc'd that product was discontinued and they will send out a replacement. I just disputed charge and will have to just stick to amazon

cloudy water Our tap water is clear and our water from the fridge was clear until a replaced the filter with a pure drop filter. I expect some air but it has been ten days and it is still cloudy and leaves a white residue when it evaporates. However, the tap water does not. is it adding something to my water? They were easy to order and came quickly and fit well but, I am going back to the expensive filters.

Great service!! I placed an order and it was shipped out in a timely fashion. On the day we were to receive the package it was a no show. The tracking information said it was delivered to my address but it wasn’t. I waited the weekend and on the following Monday I sent a message to PurerDrop and the representative said they would promptly ship another order to my location which they did and I received. Felt very good knowing that there are companies that still know how to do great customer service!!