Great communication Great communication. We ended up ordering the wrong filters. We told them what had happened and they had us send them the fridge model number and they helped us find correct filters. Shipped new filters promptly, which fit and seem to be working well. Definitely planning on ordering from them again.

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

Sent to Billing Address instead of Shipping Address 1st order no email confirmation. They sent it to the Billing Address instead of the Shipping Address. Re-ordered as I am seasonal and needed it here. They did exactly the same thing, shipped it to the Billing Address. If you need the item at a 2nd residence do Not use this company

I placed and order for some filters for… I placed and order for some filters for my whirlpool fridge. Placed order on 01/24/2023. I didn't get any confirmation until I brought it up with PayPal and was sent a screenshot of my order. Customer service.person that emailed me said to "be patient". I got a notification a week.later.saying the label was created. Waited couple.more.days and no response from customer service regarding order update. Cancelled order on 2/5 after speaking with PayPal. I'm just glad I used paypal which allowede to get my money back from these scam artists.

A great Company to do business with. I ordered and received the wrong water filter for my Whirlpool from another company. They wouldn't honor a return without a $15.00 charge. I went to Purerdrop and order the same product and received what I ordered in a short amount of time. I am happy with the quality of the product, and I am very happy with the friendly, courteous service I received. I would recommend Purerdrop to my family and friends.