Customer service A+ Could not be happier with them. I originally made an order, I messed up the order, I waited five months to please exchange my order and Not only did they send me the correct filters, they told me to keep the ones that were wrong. Customer service A+

Initial request on order asked for any… Initial request on order asked for any further contact on sales, prices or sizes be sent to receiver of first order. They are still coming to me who has no need of them to the address they where sent to,which does. Please do so as requested. Thanks Other then that, EXCELLENT SERVICE!

Ordered custom filters (15.5 x 29.5 x… EDIT 2/1/22 Filterbuy reached out because of my review - and shipped a new replacement set free of charge. They mentioned they would do this without review - so my bad, I should have reached out. New filters are great and arrived fine. Raising to 5 stars from original 3! Original review: Ordered custom filters (15.5 x 29.5 x 2) from them. Fast shipping, got in 4-5 days for reasonable cost. Filters fit just perfect with the custom fit. However, the filters are seemingly of very poor quality, and were heavily damaged during shipping. The sides of the filter easily detach from the cardboard (weak glue.) Removing two stars for cheap construction and not providing enough box protection to prevent UPS/Fedex from destroying.

Amazing customer experience Amazing customer experience. They shipped our product and it arrived in a very timely fashion. We realized that we had ordered the wrong product - we called them, and their return process was so simple. Exceptionally good company to work with!

Great service I recently ordered two filters and when they arrived they were damaged. I contacted the company with pictures of the damage and they told me they would send replacements and three days later I got two replacements in perfect condition. Cannot recommend this company highly enough. Service over and beyond. Bill