Bait and Switch!? I ordered a $1600 Pool Robot, and they sent me another model which was half priced! I will update this review once I get resolution, but even the thought of them sending a cheaper item sends shivers right into my spine.

The fact that Chris was always there… The fact that Chris was always there and followed through with everything. Got the replacement unions yesterday and are threaded correctly. Thanks for the friendly and thorough service. Gary

They Sent a Used Unit as New They sent a defective pool heater and we unboxed it it had water in the heat exchanger and was leaking. They said it would take 8 to 10 weeks to file a claim. They said they were filing a shipping damage claim, but their was no damage to the shipping box or the metal enclosure just a leaking previously used heat exchanger. In our opinion these people are a scam.

Awful Customer Service and item not received! “Made on order on 2nd May 2020 for a filter and paid extra for priority shipping. Still not even received over 3 weeks later and item still saying picking not even shipped yet! Contact customer service Erica who said last week she was sorry and would ship next day and send me tracking and email but never received and order still today says picking. This is unacceptable customer service very disappointing! Wouldnt use again!

Polaris PB4 60 In June I purchased a Polaris PB4 60 pump. I received it soon after, only to discover that the volute was leaking. I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris. In the mean time I purchased a drain plug locally thinking this might be the issue...it was not. About a month later I received a replacement Volute from PoolZoom and Polaris. Unfortunately, it too was leaking in the same spot, around the drain plug. Upon the suggestion of someone else, I applied a tiny smudge of white craft paint to the area, and wallah, on both volutes, at the drain plug, there was a fine hairline crack. I sent in photos to PoolZoom, and once again Rosenado responded back. He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes. He said he would contact Polaris and get back to me. Well, that was about 4 months ago. I keep sending in inquiries, and NO ONE at PoolZoom is responding. I used to order all my replacement parts from PoolZoom, but after this last incident, I will be taking my business elsewhere.