Great service the parts I ordered got… Great service the parts I ordered got here fast Thank you

Awful Customer Service and item not received! “Made on order on 2nd May 2020 for a filter and paid extra for priority shipping. Still not even received over 3 weeks later and item still saying picking not even shipped yet! Contact customer service Erica who said last week she was sorry and would ship next day and send me tracking and email but never received and order still today says picking. This is unacceptable customer service very disappointing! Wouldnt use again!

HORRIBLE EXPERIENCE!!!!! HORRIBLE EXPERIENCE!!!!!! Ordered a new Hayward Diverter, It was shipped to me 3 days later. great, right? NOOOOOOO. The part was severely damaged and then they made me take photos to prove it wasn't damaged in transport. The part looked like it was run over by a truck.. Zero quality control.. Wait, there's more, so after several attempts to email them to get a response on when a new part would be shipped, I get a notification that I will receive a new part, BUT it is stalled and sitting in a US postal service location in Massachusetts.. You would think they would FedEx the part to me after waiting 8 days.. So now I have no idea when I will receive the part and they cannot be bothered to help me.. PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!!!! I wish I went through Amazon. At least they fix the situation right away... HORRIBLE!

Polaris PB4 60 In June I purchased a Polaris PB4 60 pump. I received it soon after, only to discover that the volute was leaking. I contacted PoolZoom and Rosenado had me send a photo and he contacted Polaris. In the mean time I purchased a drain plug locally thinking this might be the issue...it was not. About a month later I received a replacement Volute from PoolZoom and Polaris. Unfortunately, it too was leaking in the same spot, around the drain plug. Upon the suggestion of someone else, I applied a tiny smudge of white craft paint to the area, and wallah, on both volutes, at the drain plug, there was a fine hairline crack. I sent in photos to PoolZoom, and once again Rosenado responded back. He said that I was not the only customer who had this issue and that apparently it is a manufacturing issue with that batch of volutes. He said he would contact Polaris and get back to me. Well, that was about 4 months ago. I keep sending in inquiries, and NO ONE at PoolZoom is responding. I used to order all my replacement parts from PoolZoom, but after this last incident, I will be taking my business elsewhere.

Just bought a Hayward pump housing but… Just bought a Hayward pump housing but upon installation it bused and three bolt threads came off causing Leslie's installer to replace it with a genuine part. PZ has not responded to email requesting return and refund. Buyer beware. Tip for consumers: BUYER beware. Pool zoom sells junk and defective parts. That’s why price is cheaper. Products used: Genuine Hayward pump housing from local Leslie’s store.