I had a warranty problem on my furnace… I had a warranty problem on my furnace Mr Cool. Still waiting for parts to fix it I report the problem December 26th 2023 it is now January 22nd still no correspondence and why I haven't received my part I've text numerous times for an answer not ever getting an answer other than it is warranted. It took five people and four service calls from complete home comfort. to get this part ordered that was defective from the start. I still haven't been contacted of an ETA and this part that I need. I suggest never ever buying a Mr Cool furnace because parts are too hard to get. That's why you only got one star.

Knowledgeable frontline servers Knowledgeable frontline servers, fast response to my needs for an emergency part, delivery sooner than I expected, and great follow up. Thank you again.

Outstanding Support… Paul was extremely helpful with everything I needed. He was also able to connect me with another individual to assist with connecting the ECOBEE thermostat. I only wish Mr. Cool could provide the same level of excellent support.

As a contractor... As a contractor ordering materials, especially after Covid, its amazing to know that every single order comes as described, not damaged and earlier than expected! Then the flawless (so far) workings of the 6 or so DIY mini splits we have bought over 2 years! Thanks foe making my job easy.

Our 2017 DIY mini split died Our 2017 DIY mini split developed a major refrigerant leak. I calculated the cost for potential repair and refrigerant replacement and it made sense to purchase a new system. Ingrams was very helpful in working with me to get a great price. I was able to get a scratch and dent compressor and new air handler at a discount price. It was shipped and I received and installed within a week. All is warm now.