Easy and affordable The whole process of purchasing the strip heater was very simple and efficient. The shipping and delivery were exactly as they said it would be. I will be using Ingrams again.

I had a warranty problem on my furnace… I had a warranty problem on my furnace Mr Cool. Still waiting for parts to fix it I report the problem December 26th 2023 it is now January 22nd still no correspondence and why I haven't received my part I've text numerous times for an answer not ever getting an answer other than it is warranted. It took five people and four service calls from complete home comfort. to get this part ordered that was defective from the start. I still haven't been contacted of an ETA and this part that I need. I suggest never ever buying a Mr Cool furnace because parts are too hard to get. That's why you only got one star.

Ingram's MRCOOL cleaning kit order Ordering process went well, Patricia, was the sales rep. Order was made on Jan 15th and now eight days later have not received any shipping or delivery updates other than confirmation of actual order, I would have thought this order would have moved along a little quicker. That said, I'm ok with the order so far, just hope I get it in the near future. A quick update (1/28/24), received my cleaning kit a little later the same day I wrote the initial review- so all is well. I would recommend giving buyers more delivery or tracking info.

Mr. Cool mini split Needed a 35’ line set for a Mr. Cool 18k unit, but the DIY systems only offer 25’ standard, and requiring purchase of additional lengths. Mr Cool customer service recommended contacting Ingrams for custom packaging. Purchased 35’ line set, new inside console and grade B scratch n dent outside unit for less than the new unit with standard 25’ line set, and not having to purchase additional 35’ line. Shipping was fast and all parts including Grade B outside unit arrived in perfect functional and cosmetic condition. Unit is now installed and works great. Highly recommend Ingrams and thanks to Mr.Cool customer service for pointing me in their direction.

Disappointed Mr Cool unit not DIY To be straight forward with you, I'm disappointed that the unit I received turned out not to be a DIY Mr Cool unit. I was under the mistaken impression that the one I ordered was a DIY unit but it's not. I thought Mr Cool was DIY. As I looked at Utube at installations videos on several different channels it's painfully obvious that mine is not a DIY unit. Paper template is missing, the the 3.54 inch hole drill piece is missing. The guide for the tubing through the wall is missing. The wrap for the tubing isn't there. Instead of just connecting the lines and opening them. I have to hire a HVAC guy to vacuum the lines and probably put in refrigerant. Also the instructions manual must be for a professional installer. I would recommend that you inform purchasers that certain units of Mr Cool are not DIY and are not appropriate for non-professionals. Gary Siler January 2024