Satisfied Customer x 2 18k mini split Easy Pro. 2nd Ingram purchase and coulld not be more pleased with the level of service and exceptional products we received. Yes, one could purchase elsewhere but Ingrams goes the extra mile to ensure you have everything to complete a successful install. From customer service to installation videos to exceptional products, they have it all. 1st installed a 24k unit which went flawless and this current one went even better. Will purchase another, without hesitation, should the need arise.

I had to return a unit due to damage… I had to return a unit due to damage that occurred from the shipper. I called customer service and they took care of everything! I live in California, but I chose Ingrams in Kentucky to buy from because they had the best customer service reviews. I’m glad I did.

Ingram's MRCOOL cleaning kit order Ordering process went well, Patricia, was the sales rep. Order was made on Jan 15th and now eight days later have not received any shipping or delivery updates other than confirmation of actual order, I would have thought this order would have moved along a little quicker. That said, I'm ok with the order so far, just hope I get it in the near future. A quick update (1/28/24), received my cleaning kit a little later the same day I wrote the initial review- so all is well. I would recommend giving buyers more delivery or tracking info.

Back in service! We were between a rock and a hard place with our furnace. Knowing it was just the coils and thr control board, we were about to have to spend $1000 to get it fixed. We have electronics degrees and this was a simple fix. When we called Ingram's, on a Saturday, they got the part to us by Wednesday. No more problems and at 1/10th the cost to pay a technician. Thank you so much for your help and responsiveness!

Good company and staff. The people I talked with were able to answer all my questions. When one person did not know the answer, I was transferred to someone that did. Very knowledgeable. I purchased a scratch & dent. I received multiple photos of the universal condenser before purchase. Excellent communication all the way to the door. I can not wait to get installed and evaluate.