My chi palm was “thumping” so I called… My chi palm was “thumping” so I called to ask about whether it needed to be returned for repairs. The Chi Tribe representative was exceptionally gracious and thoroughly knowledgeable about the complexities of the unit and explained the reason for the noise much to my satisfaction. After all was said and done there was no need to return the unit. This chi palm is a miracle in disguise. I use it daily on every part of my body in need of healing energy. My involvement with the Chi Tribe goes back decades and I am eternally grateful to Richard and his family of helpers for making this miracle possible. This chi palm in my opinion is a quantum leap from the infratonic 9. It is so ergonomically facile and works wonders. I recommend it to everyone.

I received five star treatment when I… I received five star treatment when I sent in a Chi vibrating phone piece to have it checked and fixed. They informed me of what to expect related to time, guarantees, parts and replacements. It was completed efficiently, with excellence and care. The piece looks like new and works perfectly! I am very thankful to have my Infratonic QGM Chi working well again. Thank you!

TEN Plus Stars!! I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem. The machine itself helped me finally heal (along with massage and PT) a three month old injury that didn't seem to be healing or healing very, very slowly. I can walk, hike and dance now, Yay! Next focus is a chronic constipation issue; I have high hopes!

I needed a new battery because the last… I needed a new battery because the last one was defective and CHI insitute knew about this issue. We both had a lot of problems with the unit before the new battery because we did not know about this problem. Once we called, the issue was quickly resolved. However, a lot happened to us before the call trying to figure out the problem.

I love this palm chi machine and so do… I love this palm chi machine and so do my horses and cats. I have Rheumatoid arthritis and it helps greatly to relieve tendon and ligament pain and stiffness. I am also using it to heal my mule's stifle injury. I wouldn't be without this machine. I started 15 years ago with their equine version. It is well worth the investment.