A big thank you to Paul and his team… A big thank you to Paul and his team for all the hard work. My loft was finished to a high standard and we had an excellent team of builders who I highly recommend. There was really good communication from the builders at each stage of the work and they gave us some good suggestions along the way! I am really pleased with the final result and would recommend touchstone lofts.

It's important for me to stress that… It's important for me to stress that leaving reviews and feedback about a service or product is a consumer's right, and threatening legal action for factual comments is not only inappropriate but also unethical, but this is what Touchstone Lofts did to me! I was shocked and concerned to experience that the owner – [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here] from Touchstone Lofts is discouraging clients from leaving feedback and threatening legal action for breach of contract when factual comments are posted on social media. I found this out to my cost. This, however, does raise many questions about their professionalism, business practices, and customer service. I know it's not uncommon for businesses to receive feedback, both positive and negative, especially in the building and construction industry, but customers rely on this type of information to make informed decisions about choosing a contractor or service provider, and any attempts to stifle this feedback are concerning. I believe it's crucial for customers to have the freedom to express their experiences and opinions without fear of legal repercussions. To threaten legal action for factual comments that I made can be seen as a retaliatory action, which only serves to harm the company's reputation further. From my experience with this company, I would suggest it's essential to find a service provider that prioritises customer service and respects their customer's right to provide feedback, unfortunately, this is not one of those organisations. Honest businesses should welcome constructive criticism, look for ways to improve, and address any concerns with transparency and professionalism, but Touchstone Lofts are not interested in doing any of this. In summary, it's disappointing to have experienced Touchstone Lofts using legal threats to discourage us and other customers from providing them with feedback. This sends negative messages about the company's integrity and business practices. We suggest it's essential to find yourself a company with a more customer-focused approach and who values constructive feedback, not just constant five-star reviews. IN RESPONSE to [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here]'s reply: re-read and familiarise yourself with your own company's contract, in particular section 11.5 where it clearly states "The client agrees not make any statement about the project manager and/or any of its employees, associates or partners public-ally including on any public forum... without the prior written consent ... breach of this clause the client agrees to pay the project manager £5,000 in damages" That IS discouraging, I think! So please do not further mislead and insult people's intelligence.

Unsatisfactory outcome The man behind touchstone (I had to remove his name due to trustpilot rules) was very keen and communicative at the beginning. Unfortunately we had to stop the project due to family circumstances. The process to close this out in a fair and reasonable fashion was unsatisfactory. Fair enough that I wasn’t customer number 1 having pulled out but I had expected more professionalism.

Very good and successful company Very good and successful company. Had very good experience with them.

Excellent after sales customer care Touchstone completed our loft conversion a couple of years ago and it was overall a very good experience. We would recommend Touchstone for your loft conversions. Excellent was also the aftersales care. We called Paul a few of times for some roof insulation problems and his response and action to sort them out was fast and effective.