It's important for me to stress that… It's important for me to stress that leaving reviews and feedback about a service or product is a consumer's right, and threatening legal action for factual comments is not only inappropriate but also unethical, but this is what Touchstone Lofts did to me! I was shocked and concerned to experience that the owner – [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here] from Touchstone Lofts is discouraging clients from leaving feedback and threatening legal action for breach of contract when factual comments are posted on social media. I found this out to my cost. This, however, does raise many questions about their professionalism, business practices, and customer service. I know it's not uncommon for businesses to receive feedback, both positive and negative, especially in the building and construction industry, but customers rely on this type of information to make informed decisions about choosing a contractor or service provider, and any attempts to stifle this feedback are concerning. I believe it's crucial for customers to have the freedom to express their experiences and opinions without fear of legal repercussions. To threaten legal action for factual comments that I made can be seen as a retaliatory action, which only serves to harm the company's reputation further. From my experience with this company, I would suggest it's essential to find a service provider that prioritises customer service and respects their customer's right to provide feedback, unfortunately, this is not one of those organisations. Honest businesses should welcome constructive criticism, look for ways to improve, and address any concerns with transparency and professionalism, but Touchstone Lofts are not interested in doing any of this. In summary, it's disappointing to have experienced Touchstone Lofts using legal threats to discourage us and other customers from providing them with feedback. This sends negative messages about the company's integrity and business practices. We suggest it's essential to find yourself a company with a more customer-focused approach and who values constructive feedback, not just constant five-star reviews. IN RESPONSE to [who flagged his name to Trustpilot so this review could be removed - but details are available on Company’s House website and in his five-star reviews here]'s reply: re-read and familiarise yourself with your own company's contract, in particular section 11.5 where it clearly states "The client agrees not make any statement about the project manager and/or any of its employees, associates or partners public-ally including on any public forum... without the prior written consent ... breach of this clause the client agrees to pay the project manager £5,000 in damages" That IS discouraging, I think! So please do not further mislead and insult people's intelligence.

We had a loft conversion during covid We had a loft conversion during covid, front and back of our chalet bungalow in Bromley. The overall expereince was good, there were some supply issues which had to be expected becuase of Covid but Paul and his team handled the very well and the commuication throughout was good. Would recommend Edit - thought I would share this, we had an issue with the shower and I contacted Paul and asked him to help. The shower head was leaking, I bought it in a clearance sale in a local bathroom store 3 years ago but he still arranged for it to be changed for me. I wasn't expecting that to be done. Thank you

Excellent after sales customer care Touchstone completed our loft conversion a couple of years ago and it was overall a very good experience. We would recommend Touchstone for your loft conversions. Excellent was also the aftersales care. We called Paul a few of times for some roof insulation problems and his response and action to sort them out was fast and effective.

Great loft conversion! Touchstone did a fantastic job on our loft conversion (new master bedroom, en suite and study), that added lots of extra space to our house! Touchstone suggested more options for the project than others, and this was really helpful when thinking through what exactly we wanted done. Once work began, there was a steady drum-beat of work and Paul did an excellent job of communicating both with me as the customer and with the crew, making sure that deliveries and specialists were onsite when needed. A loft conversion is a big project, but despite this there were no hidden surprises, and both Paul and the crew provided regular status updates and flagged well in advance when we needed to make a decision about specifics (e.g. bathroom layout, location of windows, render colour). Would gladly recommend!

I’m hoping to have a loft conversion at… I’m hoping to have a loft conversion at home and recently visited a completed project by Touchstone Lofts. Having visited similar projects by 2 other specialist Loft Conversion companies I have no doubt who I will get to carry out work. Touchstone is the clear winner when look at overall quality of finish of conversions viewed. I hope to leave a further 5 Star review following completion of work on my own home!!