Ranjan Dedhia
GBMiss Katherine Peoples is excellent and… Miss Katherine Peoples is excellent and knowledgeable. Our account manager changed hands thrice since December 2022, and we now have Denys Rivera. He is always prompt and responsive when we have any questions. He was very attentive, helpful, and patient with us and answered all of our questions that arose throughout the process. We are so grateful to him and to HPP Cares! Genesis Rivera has been very supportive and pushed paperwork through with excellent efficiency.
BOB
GBKEEP IT UP HPP CARES! I have been assigned to different people and given no answers for what seemed like an eternity. I was very dishearten and losing hope in this program completely. But alas, a rainbow after the storm. So far the new account manager has been such a wonderful experience. I am in my 70's and she answers all my questions with patience and charisma. Thanks Melba and HPP cares. Happy New Years and thank you for the holiday wishes.
Kevin Peterson
GBOverall a very good experience When I am able to talk to someone, I am able to get satisfactory answers to my questions and resolutions to my problems. HPP Cares as an organization is very good. Their scheduling system for appointments leaves something to be desired, though. When you make an appointment online, there is no confirmation and it is expected that they call you. Often the appointment comes and goes and no one contacts you. Emails are not always responded to either. If you call to talk to someone and they are able to take your call, things get done right away.
Felice Hickerson
GBThe entire team at HPP Cares is… The entire team at HPP Cares is amazing. Diana Chan is so helpful and kind. She is knowledgeable and does what she says she will do!! Brittany, my account manager is also an outstanding professional, smart and can definitely be counted on! I'm blessed to have had the opportunity to get the grant and I couldn't be happier that I chose to go through HPP Cares.
Des
GBThe first time homes buyers course was… The first time homes buyers course was very informative and straight forward. I had the pleasure of speaking with Denys Rivera throughout the process. He was very helpful and provided good service. I would definitely recommend this course.