50 floor installed flooring very poorly… 50 floor installed flooring very poorly and will not fix problems as stated in warranty. ADDITIONALLY, DID NOT COMPLETE JOB AS AGREED. SOMEONE CALLED AND PROMISED RESPONSE AND FLOOR PROBLEMS FIXED ASAP. BEGINNING OF MARCH.IT IS NOW APRIL AND NO RESULT. HAVE BEEN TRYING TO RESOLVE THIS FOR ABOUT A YEAR NOW, AS FLOOR GETS WORSE AND NO RESULTS. 50 FLOOR IS A NO GO IN FUTURE, BEWARE!!!!

AWESOME EXPERIENCE WITH SATISFIED CUSTOMERS The entire experience was great thanks to the staff at 50Floors. From the initial visit with Jessica to the follow up calls with Rebecca and the installation process with Mr. Cruz and crew. Jessica, Mr. Cruz and staff were so great, I didn't want them to leave our home. Our floors are fantastic and we are very pleased. I have already recommended 50Floors to friends and family. I was very nervous and apprehensive in the beginning; however thanks to Jessica, I became more at ease the more she spoke with me and explained the difference between flooring (vinyl, laminate, hardwood, etc.).

2 Lies We had old carpet pulled up and new put down in 2 bedrooms. Each had heavy furniture, which out salesman noted on the order. My husband had 2 questions, after everything was set up...1) Will I be able to communicate with whoever comes out? "Yes sir. At least one of the crew will be English speaking and able to communicate with you." Not True...2) Will there be more than one worker coming out, since we have some heavy furniture to be moved? "Oh, yessir, I've made a note on the order that there is heavy furniture, so there will be at least 2 workers coming out." Another Not True...Day of installation, one worker showed up. My husband had a difficult time communicating with him. He was able to get a cousin to come help with the job, who had previously worked for 50Floor. Luckily he spoke English and that problem was solved. Of course we had to wait over AN HOUR for the cousin to show up. The job, once they began, turned out great. Very happy with the end result, but feel like we were totally misled as to who would be showing up!

From sales through installation From sales through installation, the service was excellent. The sales person helped clear up some questions we had about installation. The installers were skilled, did a great job replacing the sheet vinyl in our bathroom, and were very careful about cleaning up afterwards. After we placed the order, materials arrived in a couple of weeks and was installed the next week.

Poor Customer Service Again! Had vinyl flooring installed February 2024 and was told would be a half day job that took 8 hours in total with work being outsourced by employees that did not speak english (I don't speak Spanish). Their interpretor came 1st and one more time while they worked and brought their lunch for 40 minutes stop time. I was concerned about door rubbing in the hall and called after 1 week and was told Shawn would call me back in 1 hour. After 2 days I called again and was told by Shawn not to use the hall closet since doors were dragging and warranty would be void. That is where I get towels to shower! Work should have been done while on property since the other hall door doesn't drag and they had the rotor saw set up and it could have been done in seconds and been satisfactory. Shawn told me that they don't do that and I have to hire my own handyman to get the doors shaved down. Crappy customer service again at work. God know what will happen if I EVER have to file a warranty claim. Salesman and installers NEVER brought up the possible issue or issue after installation of the doors. I have since hired a handyman to the tune of $220 additional dollars to have the doors fit so they do not rub on the floors any longer. So hopefully my warranty will stand up now!