I ordered two trimmers I ordered two trimmers. I only received one. I sent an email with pictures, and I was assured the other one is on the way. I have a tracking number to confirm this. Everybody’s entitled to make a mistake, it’s how you take care of the mistakes gives a great review for customer service. Based on this, I would definitely order again.

I cannot give 5 stars at this time… I cannot give 5 stars at this time because my FC116U arrived loose in the crate it was sent in. They clamped the unit to a 2x that pulled through the nails and screws that were holding the wood. There is a damaged piece that I believe they are replacing, a $1.00 item. I haven’t used it yet and am hoping that is the only damage. I would suggest adding packing material inside the crate. I’m no engineer but I wouldn’t send a machine like that.

I received my order in a timely manner… I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.

Products are well made Products are well made. Field crew loves the production and time savings from the quality build. Fast shipping as well.

Needed a replacement glue applicator motor. Needed a replacement glue applicator motor ASAP. VIRUTEX had one in stock, sent us one quickly and sent it 2 DAY AIR. WELL DONE- GREATLY APPRECIATED !!!!!