Great Service The customer service representative who helped me was great! They responded to my emails quickly and got the order shipped fast. They even provided the tracking number before I requested it. I would definitely recommend them!

Good glue spreader Was in the need of a professional grade glue spreader. The Hand Gluer With Upper Roller (180 Mm) EM125T is exactly what I was looking for. Virutex Tools had it available and shipped it fast. Had to circle back for a shippers tracking number, would be nice though if a shipping/ processing email would be sent out as part of the ordering process.

Your US customer service rep is… Your US customer service rep is terrible. He is very short, non engaging and generally not interested. If you want to compete in the US you better step up your customer support.

I received my order in a timely manner… I received my order in a timely manner and was satisfied with the order process. However, I used the chat option before I ordered to determine if I needed to order bolts with the blade holder and never did get a reply, even after a day of waiting. This caused me to order parts I really didn't need.

Delivered in a timely manor Delivered in a timely manor. Lower cost than Amazon. Tool works as advertised. Satisfied!