Samir Nathwani
GBShocking Shocking. Didn’t cancel my order (even though I requested a cancellation within 4 minutes) and then, now that I’ve received the item, are stating they’ll only refund me 80% of the cost of the item because I have to pay for the returns shipping. Shocking customer service (if you can even call it that) and nobody from my family will be using Delsey again.
Nadia Echiguer
GBvery bad after sale service I bought a delsey suitcase one year ago and I hardly used it . I live in London After one of my travel I found the stitches linking the zip to the suitcase broken. When I contacted delsey they asked me to send them the suitcase by post, instead of dropping it to a retail point in London. They are basically making the return and repair impossible for anyone not living in france. I don't recommend it go for a more international brand
Arielle Fisher
GBTerrible terrible customer service Terrible terrible customer service. I ordered 3 luggage sets (each with 1 large suitcase + 1 small/carry on suitcase). The three boxes arrived completely damaged and partially opened. I emailed them right away, alerting them of the situation. They didn't seem to care and have still not helped me reach a resolution. They want me to pay for the shipping of the three large damaged boxes back to them. I would never buy anything from Delsey again. I should have checked the reviews before purchasing from them.
sam djafari
GBNo refund I bought two luggages, but it got arrived late so I bought another set of luggage and without opening the shipping package I returned the luggages to Delsey return department. It’s been more than 2 months I am following up with them to refund but I just got one of luggages refunded. Horrible customer service!! You have to pay for the return shipment if you wanna return and they won’t return the money regardless of multiple time of follow ups, emails and submitting the feedback form from their website. But no refund yet. Very frustrating
Barbara
GBWebste easy to negotiate Webste easy to negotiate. My order arrived in a timely fashion and I am pleased with this Delsey product!