Susan Koh
AUChristmas Joy Stylish, beautifully constructed, soft leather feel, simple yet elegant design. Excellent customer communication in the midst of minor design update/change and pre Christmas rush to deliver on time.
Marie
CAUnfortunate waste of time, money, energy I feel duped!! I ordered two pairs of shoes from Dwarves in my usual size. When they arrived, they were DRASTICALLY too small. Customer Service kindly directed me towards the return protocol. However, returns to China from Canada cost $150!!!!!! When I noted this to Customer Service, I was then provided an alternate US return address. This cost me $50 to return. Refunds are then subject to an additional $28USD. I went ahead and exchanged one pair and returned the other to the US address a couple weeks ago. I have not yet received the return fare, but *have* received the "new pair" in a supposedly larger size. Dude, they are the same pair of too-small shoes. I'm obviously not going to bother returning them AGAIN for ANOTHER $50. Overall BRUTAL experience. That said, the customer service person I spoke to was nice and helpful. But that in no way makes up for being f****** robbed. The shoes themselves were nice, so this is all a denged shame!
Kathleen Neal
GBI love the shoes I love the shoes! Unusual, well-fitting, and comfortable. Excellent customer service! I will do business with Dwarves again soon.
Nancy Bagenstose Kidder
GBI adore my dwarves boots I adore my dwarves boots. They are so comfortable yet amazing stylish! Perfect for travel as they go with everything!!! 5 stars!