Outstanding Customer Service Initially there was some confusion with the trade in, but then Daniel from the customer service department handled everything. Normally, I wouldn’t leave a review solely based on my customer service experience, but this was by far the best I’ve ever had. Outstanding communication.

This company is a scam This company is a scam, haven't responded back to me in over a week when they mentioned I would get my payment. Have been constantly dragging their feet with no updates and now won't return my calls. I’m updating this to a 3 star just because I have finally received my payment. Overall the process was very tedious and required me to constantly reach out for updates with no response most of the time.

Poor communication/ Is the company still in business? I was quoted one price for the purchase of my phone from Clickncell but when they received the phone they dramatically reduced the offer because they say the battery life is showing reduced. After the lowball offer I asked for my phone back through their site on 3.29.2024. I sent them messages each week asking for tracking or updates on when it will ship and as of today 4.28.2024 they still have not responded. It's a shame that I have to leave negative public reviews to get a situation resolved but this is where we are in this transaction.

Tried selling my iPhone 11 on swappa… Tried selling my iPhone 11 on swappa but after a week I decided to give this trade in a go 5 days later they transferred my quote through apply pay Only company that users apple pay.

Less $$ for device than promised The original offer for my Samsung S10 5G was $110 in good condition. They updated it to "broken" condition several days (not the 24 hours as they claim) after it was delivered and lowered the price to $74, claiming the battery tested bad. This device was purchased new a few months ago and only used for 1 month while overseas. I do believe they are claiming a lot of devices are in worse condition than what individuals describe them as just to pay them less. They did offer to send my device back to me, but i took the lesser offer just to get it over with. I will never be using them again, and advise anyone against using them.