Bought a refurbished M888 Bought a refurbished M888 and after a week of use a couple of air hoses came off, called customer service and they were very helpful but due to covid and limited work force it took a while for repairs. I enjoy my chair and happy of purchase. Seems to be well constructed and is nice looking that can be close to a wall and fully operational.

Run don't walk to deal with these vendors! Everything about the experience was 5 star. Sophie was thoroughly patient and knowledgeable and made sure that I got exactly what I wanted for amazingly what I wanted to spend. The unit arrived promptly. There was slight damage from shipping that was immediately resolved. I feel very secure with the 5 year full parts and service warranty.

I'm in Massage Chair Heaven on cloud 9 Just like the company's name, I'm in Massage chair heaven. Junior was excellent to work with. He is the owner of this company. What he said would happen, happened. It arrived when he said it would. His wife was also a pleasure to deal with. If you want a heavenly back massage chair, Osaki Dual Max is what I bought. Look no further than Massage Chair Heaven. Thank you Junior, I feel 10 years younger, no make that 15 John Scott, from Northwest Washington.

I was in contact with Sophie B I was in contact with Sophie B. Almost everyday for almost two to two and a half weeks and she answered all of my questions and never became a sales person and tried to sell me anything. She just gave me information on various chairs and companies and was very helpful. Sophie was very nice and informative and never put any pressure on me to buy a chair.

Great customer service which makes for a great buying experience. What made my experience great was working with Junior, who happens to be the owner of the company I bought the massage chair from (Massage Chair Heaven). He listened to my wants and needs and asked me how much was I looking to spend. And then he gave me a few choices. Then I was asking him about the Osaki OS-Pro Ai Series DuoMax 4d and he was very knowledgeable with that and every massage chair mentioned. He let me make my own decisions with no pressure from him. I was able to call him back several times, which made me feel comfortable and made this whole experience a good one. Buying the Osaki OS-Pro Ai Series DuoMax 4d has been a good health investment for me. It's really helped me out with my back pain. I truly believe in a good customer service experience, and that's what I received.